Updated 21 June 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection team was made up of two inspectors.
Service and service type
Chapel View Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Chapel View Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was not a registered manager in post.
Notice of inspection
This inspection was unannounced.
Inspection activity started on 26 April 2022 and ended on 28 April 2022. We visited the service on 26 April 2022.
What we did before the inspection
We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority commissioners and safeguarding team, and from Healthwatch, Barnsley. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all of this information to plan our inspection.
During the inspection
We spoke with four people who lived at Chapel View Care Home and five of their relatives about their experience of the care provided. We met with the deputy manager. The manager was on annual leave at the time of this inspection. We spoke with six members of staff.
We observed daily life in the service. We looked around the building to check environmental safety and cleanliness. We looked at written records, which included four people’s care records and four staff recruitment files. A variety of records relating to the management of the service were also reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. This included reviewing the provider’s audits and satisfaction surveys.