Rejuvence Clinic

Updated 17 February 2023

Rejuvence Clinic is an independent provider of medical services. The service provides a broad range of minor surgery, circumcision and aesthetic services. Some of these are not regulated by the Care Quality Commission (CQC), but some services that are, including thread lifting, circumcision, minor surgery, removal of skin abnormalities. This report references only those services that are regulated by CQC.

Rejuvence Clinic is based at 797 Commercial Rd, London E14 7HG. The service is for private fee-paying patients only, the service does not see NHS patients. The provider is registered with the CQC to deliver the regulated activity of surgical procedures, diagnostic and screening procedures and treatment of disease, disorder or injury. The provider primarily provides services to patients throughout London.

The clinic has 3 consultation rooms that can also be used to perform minor surgery. There are 4 doctors, 1 nurse, 1 health care assistant, 2 beauty therapists, a managing director and 1 administrator.

The service operates on Monday to Saturday:

Monday: 10am – 6pm (Administrative Work Only)

Tuesday: 9am – 5pm (Clinical)

Wednesday: 10am – 7pm (Clinical)

Thursday: 10am – 8pm (Clinical)

Friday: 10am – 7pm (Clinical)

Saturday: 10am – 8pm (Clinical)

The service does not formally provide a service outside of these hours. The service employs a receptionist who oversees appointments and administration for all patients.

How we inspected this service

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 17 February 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of Rejuvence Clinic on 23 January 2023. This was the first CQC inspection of this location under the current CQC inspection methodology.

The registered manager is one of the doctors at the company. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Rejuvence Clinic provides a range of surgical and non-surgical cosmetic interventions, for example laser hair removal which is not within CQC scope of registration. Therefore, we did not inspect or report on these services.

Our key findings were:

• The provider was still in the process of implementing safety measures to comply with legionella and fire safety risk assessments.
• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care.

Although we did not find any breaches of regulations, the provider should:

• Take steps to address and implement all measures required to manage legionella and fire safety risks.
• Implement an audit or log for staff training.
• Take steps to record staff feedback and resulting action taken.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services