Walton Manor

Updated 2 April 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Walton Manor is a ‘care home.’ People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with six people who used the service and three relatives about their experience of the care provided. We spoke with the registered manager, the housekeeper, the activities coordinator and three care staff. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Updated 2 April 2020

About the service

Walton Manor is a care home providing personal care and support for up to 47 older people, some of whom are living with dementia. There were 44 people using the service when we inspected. The home is located on the outskirts of Wakefield and is situated in well-kept, private grounds.

People’s experience of using this service

The service had appropriate systems in place to safeguard people from harm. Individual risks and systems to manage them were in place. All appropriate health and safety certificates were in place and up to date. Equipment was serviced and maintained appropriately. The home was clean, uncluttered and well decorated.

Recruitment systems were robust and staffing levels were consistent. Staff completed a thorough induction programme and on-going training throughout their employment. People said the food was good and there was lots of choice. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt they were treated well by all staff and observations showed caring, compassionate interactions. People were able to express their views about the home in regular residents’ meetings. People’s dignity and privacy was respected and independence was supported and encouraged.

People’s choices were respected and the service met people’s communication needs at the home. People were supported to maintain relationships and follow their interests. Complaints and concerns were dealt with appropriately. The service used complaints to inform improvement to service provision.

The registered manager and staff demonstrated a positive, person-centred culture in the way they spoke with and supported people. The service had strong links with the local community, including local schools and religious establishments.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (8 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.