17 January 2020
During a routine inspection
This inspection took place on 17 and 21 January 2020 and was unannounced. Chapel Hill care home is a mental health project which provides accommodation and support for up to 21 people with the aim of preparing them to move on to independent living.
People's experience of using this service
People said they felt safe and that their needs were met. Medicines were administered safely. Risks were identified, assessed and appropriate risk management plans were in place to provide guidance for staff on how to minimise any risks. Accidents and incidents were logged and investigated in a timely manner.
People were protected against the risk of infection. Accidents and incidents were appropriately managed and learning from this was passed on to staff. There were enough staff deployed to meet people’s needs in a timely manner.
Before people joined the home, assessments to ensure people’s needs could be met. Staff were supported through induction, training and supervisions. People were supported to eat and drink sufficient amounts for their health and wellbeing. People were living in a home which was designed and decorated and personalised to meet their needs. People had access to a variety of healthcare professionals, when required to maintain good health.
People's rights were upheld with the effective use of the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests. Their needs were accurately assessed, understood and communicated.
Staff were kind and caring and people’s privacy, dignity and independence were respected. There was a range of appropriate activities for people to partake in if they wished to. People were protected from the risk of social isolation. People had individual, person-centred weekly activity plans. Information was available to people in a format to meet their individual communication needs if required. The service had an effective system in place to manage complaints.
The home had effective systems in place to assess and monitor the quality of the service and feedback had been sought feedback from people to drive improvements. The provider worked in partnership with key organisations to ensure people's individual needs were planned.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating of the service was requires improvement (published on 6 March 2019).
At our previous inspection in January 2019 we identified that improvements were needed as one to one-sessions with keyworkers were still not being documented. We also found that inhouse six-monthly reviews were not always carried out. This included completing and/or monitoring the 'Recovery Star' which enables people using the service to measure their own progress with the support of staff. The provider did not have effective processes in place to monitor the quality of the service.
At this inspection we saw that the provider had made improvements and Chapel Hill is now meeting CQC regulations.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.