27 August 2020
During an inspection looking at part of the service
Baily House is a ‘care home’ offering accommodation to a maximum of 66 people. There were 64 people living at the service on the day of our inspection. The accommodation comprises of three floors, each has communal areas for dining and relaxing. Bedrooms have ensuites.
We found the following examples of good practice.
¿ Measures were in place for visitors which included staff taking their temperature and face coverings provided.
¿ Visitors were able to book an appointment to see people using the outside space. Gazebos provided cover for people to sit and spend time together. Video calls had been used to keep people in touch with family if they could not visit. Activities had been altered to make them safer, such as a concert in the carpark and a summer fayre.
¿ Some staff had been supported to shield and had returned to work with supervision and planning and roles were reviewed to reduce the risks to staff.
¿ Where social distancing was difficult to achieve for people. Staff supported people with extra handwashing, hand sanitiser and re-directing people. People were supported to wear their own facemasks and isolate in their bedrooms if they wished. Picture books and posters had been used to explain the changes in relation to covid 19 and the new practices to people.
¿ Some people received appointments with external health professionals using Medic spot. Medic spot is a piece of technology which uses a camera, this allows doctors to examine a person without visiting the care home. This helps to reduce the number of people coming in to Baily House.
¿ Staff had received personal protective equipment (PPE) and training in handwashing and Infection prevention control. Staff had designated areas and guidance for putting on and taking off their PPE. Staff were observed wearing PPE during the inspection.
¿ The service had registered for ‘whole home testing’. There was a plan in place if people tested positive for Covid 19, which involved isolation and barrier nursing.
¿ The registered manager had carried out surveys for all staff and people to gather feedback on how the service had supported them and if they could improve. Overall, people were positive about the care received during Covid 19. The service acted on feedback about staffs’ mental well-being and staff were provided with access to counselling.
¿ Audits were alternated and shared amongst the staff within the service. The aim was for staff to pick up on any areas missed by their colleagues, to share ideas and to grow as a team.
Further information is in the detailed findings below.