University Care is a care home providing personal care to four people who may have a learning disability or mental health needs.The home is situated in a residential part of Nottingham with good links to community facilities and transport. The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
People felt safe and there were enough staff to provide support to meet their needs. People were protected from the risk of harm and staff understood how to recognise potential abuse and how to act to keep people safe. People received their prescribed medicines safely and they understood why they needed these. Staff had been suitably recruited to ensure they were able to work with people.
People made decisions about how they wanted to be supported and they could decide what to do and how to spend their time. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Where people lacked capacity, they were helped to make decisions. Where their liberty was restricted, this had been identified and action taken to ensure this was lawful. They received support to stay well and had access to health care services. Staff had training and professional development that they required to work effectively in their roles.
People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. People were responsible for shopping and cooking the food they wanted to eat and supported to develop living skills.
People had developed positive relationships with the staff. Staff helped people to make choices about their care and their views were respected. People were involved in the planning and review of their care and family members and friends continued to play an important role. Where people had any concerns, they were able to make a complaint, and this was responded to.
Systems were in place to assess and monitor the quality of the service. People and staff were encouraged to raise any views about the service on how improvements could be made. The registered manager worked in partnership with other professionals to ensure people received they care they wanted. They promoted an open culture which put people at the heart of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (6 July 2017).
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.