Dolphin Healthcare - Wiltshire

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked at 1 quality statement in this category. The provider could not assure themselves people were always supported in a person centred way with decisions about their care.

This service scored 46 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Peoples experiences were mixed. One person told us they were not consulted about their care and support needs and that their care plan was developed without their input. However other people told us they were involved in care planning.

Staff we spoke to understood what person centred care was and could explained how they delivered person centred care to people. However the provider could not be assured that people received their medicines in a personalised way. People’s preferences about how they wanted their medicines administered were not always recorded on the electronic medicines administration record (e-MAR).

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.