Yardley Medical Centre

Updated 21 June 2018

Drs Pattni & Ahmad are the registered provider of Yardley Medical Centre. This partnership registered with CQC on 9 March 2018 to provide the following regulated activities:

• Diagnostic and screening procedures

• Maternity and midwifery services

• Treatment of disease disorder or injury.

Yardley Medical Centre is located at 1222 Coventry Road, Yardley, Birmingham, B25 8BY. More information about Yardley Medical Centre can be found on their website .

Dr Ahmad is also the registered manager for another nearby GP practice, Coventry Road Medical Centre (CRMC).

Parking is restricted and available only in a side street adjoining the practice. The practice occupies two floors, with all clinical services being offered on the ground floor. Disabled facilities are provided. The practice provides services to approximately 1300 patients.

There are two male part time GPs working at the practice. The practice employs a part time: nurse, health care assistant and locum clinical pharmacist prescriber. The nurse and health care assistant are employed to work at both practices. The clinical staff are supported by a practice manager (who also works at CRMC), a business manager and reception staff.

The practice is located in a deprived area. Deprivation covers a broad range of issues and refers to unmet needs caused by a lack of resources of all kinds, not just financial. The practice serves a higher than average patient population aged above 75 years, and has a below average practice population aged 14 to 18 years.

The practice is open between 8.30am and 1pm and between 2.30pm and 6.30 pm on Monday, Tuesday, Thursday and Friday. On Wednesday, the practice is open in the morning between 8.30 and 1pm. Whenever the practice is closed and during out of hours cover is provided by Badger GP out of hours service.

Appointments are from 9.20am to 11.20am and 4.30pm to 6.30pm on Monday, Tuesday, Thursday and Friday and from 9.20am to 11.20am on Wednesday.

We carried out a focussed inspection of this service under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider had made improvements following our inspection in March 2018 and was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Updated 21 June 2018

Drs Pattni & Ahmad are the registered provider of Yardley Medical Centre. The partnership registered with CQC on 9 March 2018. The practice was previously inspected on 27 March 2018. The overall rating was good with a requires improvement rating for providing safe services.

Following our inspection on 5 June 2018, this practice is still rated as Good overall.

The key question Safe is rated as:

Are services safe? – Good

We carried out an announced focused inspection at Yardely Medical Centre on 5 June 2018 to follow up on breaches of regulations we found during our March 2018 inspection. During this inspection in June 2018, we inspected the Safe key question and followed up on any Musts and Shoulds that were identified in our March 2018 inspection.

At this inspection we found:

The provider had taken the necessary action to improve their governance processes.

• We saw the practice provided non-medical prescribers with appropriate support and clinical supervision and kept records to demonstrate this.
• The practice ensured staff received appropriate induction and they collected appropriate staff immunisation status information to keep people safe.
• The practice had improved their security and monitoring processes for prescription stationery and assured us they would be able to effectively monitor all prescription stationery.
• The practice had also improved their process for using patient specific directions to ensure a GP gave clear authorisation to a healthcare assistant before they could administer a vaccine.
• The provider had also begun to collect patient feedback to assess how patients were responding to recent changes, and to identify further areas of improvement. The provider demonstrated they acted promptly to patient feedback and had made changes to their appointments system in response to feedback received.
• The practice provided us with data that showed they had received 42 responses from patients since May 2018. Of the 42 responses, 39 were positive and showed patient satisfaction had improved in areas where previously patients had expressed dissatisfaction. Patients commented staff were friendly, helpful and patients felt listened to, and their overall experience of the practice had improved. The practice informed us they were monitoring trends in the feedback, although had not yet started to keep formal records of the results of patient feedback.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Updated 16 May 2018

Updated 16 May 2018

Updated 16 May 2018

Updated 16 May 2018

Updated 16 May 2018

Updated 16 May 2018