About the service Sanctuary Oasis Limited is a domiciliary care service. The service provides care and support to people living in their own homes. At the time of the inspection there were 29 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People’s safety was promoted. Staff were trained and understood the actions needed to minimise the risk of avoidable harm, abuse and the prevention of avoidable infection. The registered manager had worked in partnership with health care professionals that promoted good outcomes for people.
People felt safe with the staff and were happy with the care and support they received. People were supported by a small team of staff, which provided consistency and continuity of care.
Potential risks to people’s safety had been assessed, managed and was regularly reviewed. Care plans provided clear guidance for staff to follow which included instructions from health care services to manage identified risks such as pressure care. Staff supported people with their medicines safely.
The provider continued to follow safe staff recruitment processes. Staff were committed to providing high-quality service. They had undertaken training for their role to they were skilled and knowledgeable to effectively meet people’s needs.
People and relatives all agreed that the registered manager was responsive, approachable and were confident concerns would be addressed.
The provider had systems in place to monitor and improve the quality and safety of the service provided. People’s views about the service were sought individually and through quality assurance surveys.
The registered manager was aware of their responsibilities in meeting their legal obligations. They kept their knowledge up to date and were part of the local social care forums. Health and social care professionals found the registered manager was responsive and committed to a providing a service were people’s safety and independence was promoted.
Rating at last inspection
The last rating for this service was good (report published 26 July 2019).
Why we inspected
We received concerns about the management of risks in relation to pressure area care and record keeping. As a result, we undertook a focused inspection to review the key questions of Safe and Well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
We found no evidence during this inspection that people were at risk of harm from this concern. The overall rating for the service has remained ‘Good’. This is based on the findings at this inspection. Please see the Safe and Well-Led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Sanctuary Oasis Limited on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.