23 November 2016
During a routine inspection
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Members of staff were knowledgeable about reporting any incidents of harm. There was a sufficient number of staff to provide care safely and recruitment procedures ensured that only suitable staff were employed. Risk assessments were in place and actions were taken to reduce identified risks. Arrangements were in place to ensure that people were supported and protected with the safe management of medicines.
Staff were supported and trained to do their job and additional training was provided for specific care needs to be fully met. Staff received training on the Mental Capacity Act 2005. This legislation sets out how to proceed when people do not have capacity and what guidelines must be followed to ensure that people’s rights are legally protected.
The staff were in contact with a range of health care professionals to ensure that care and support was well coordinated. People told us that their privacy and dignity was respected and their care and support was provided in a caring and a patient way.
A complaints procedure was in place and complaints had been responded to. People were able to raise concerns with the staff at any time.
The provider had quality assurance processes and procedures in place to monitor the quality and safety of people’s care. People and their relatives were able to make suggestions in relation to the support and care provided.