Charnwood Care Home

Ratings

• Overall

  Inadequate

• Safe

  Requires improvement

• Effective

  Inadequate

• Caring

  Inadequate

• Responsive

  Inadequate

• Well-led

  Inadequate

Our view of the service

Date of assessment 30 July to 14 August. Charnwood is a ‘care home’ providing nursing and personal care to older people and people living with dementia. At the time of the inspection, the service was supporting 37 people with their personal care needs. This was our first assessment at Charnwood. This service was previously assessed when owned by a different provider. New services are assessed to check they are likely to be safe, effective, caring, responsive, and well-led when they register with the Care Quality Commission (CQC). This was an unannounced assessment, due to information of concern received. We assessed all of the quality statements from the safe, effective, caring, responsive and well-led key questions. We identified four identified breaches of the legal regulations in relation to: safe care and treatment, safeguarding, consent, and governance. People did not always receive safe care. People's needs were not always assessed and supported in line with the mental capacity act. People were at risk of abuse and any allegations not being appropriately responded too. There was poor oversight at the service, which meant risks were not effectively identified and acted on. We have asked the provider for an action plan in response to the concerns found at this assessment. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provided.

People's experience of this service

People did not always experience safe care. This is because staff did not have clear guidance on how to support people. They had also not been trained on people’s diverse needs. People were at risk of abuse. Two people reported abuse concerns to the assessment team. One of these people had already told their concerns to a staff member 3 months ago, however this staff member had failed to take action. People felt that staff were not always effective at responding to their call bells. They explained that when staff did support, they were not always effective in the support they provided. Information had not been gathered on people’s preferences. There was a lack of activities arranged outside of the care home. The few activities within the care home were not organised according to people’s preferences. People’s consent was not always considered in line with the mental capacity act. People did not always receive timely support from caring staff.