Updated 29 May 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
JA Medical Services Southeast Ltd provides free health travel consultations from two separately registered locations in Kent: JA Medical Services Southeast Ltd and Cosmopolitan Medical Clinic. This inspection concerned only JA Medical Services Southeast Ltd, located at Chislehurst Business Centre 1 Bromley Lane Chislehurst Kent BR7 6LH.
The service is registered with the CQC to provide the regulated activities of diagnostic and screening procedures and treatment of disease, disorder or injury.
The clinical team includes three female nurses. There is a lead GP located at Cosmopolitan Medical Clinic that provides support to the nurses if required.
The service is located within a business centre with step-free street level access into a reception and waiting area. The building is accessible to wheelchair users. There are accessible patient toilets. There is one clinical consultation room.
Services are available to any fee-paying patient; the service sees babies from 8 weeks old, children and adults.
Services are available by appointment only, opening hours are:
Monday 10am – 5pm
Tuesday 8am-4pm
Wednesday 10am – 5pm
Thursday 10am – 8pm
Friday 10am- 2pm
Saturday 9am-12pm
How we inspected this service
Before visiting, we reviewed a range of information we hold about the service.
During our visit we:
- Spoke with the lead nurse, and reception staff.
- Reviewed comment cards where patients shared their views and experiences of the service.
- Looked at consent forms.
- Reviewed policies and procedures.
- Looked at risk assessments.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.