Blue Crystal Care Agency

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statements in the caring key questions. Relatives told us staff were caring, kind and compassionate. People were encouraged to be as independent as possible.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were encouraged to be as independent as possible. One relative told us, “[My relative] is a fighter and still has a sense of humour the carers can get them to do the things I can’t get them to do. For example, staff encouraged [my relative] to build confidence in walking independently following a recommendation made by the physio therapist.”

Staff and leaders promoted people’s independence. Staff explained how important it was to ensure people remained as independent for as long as possible. Staff knew people well and could explain how people liked to be supported. Some people had equipment in place which promoted their independence. For example, walking aids or a hoist/sling.

Care plans in place contained details in them around people’s preferences and how they liked to be supported. Equipment to aid independence was in place. Evidence in care plans and daily logs showed people had been encouraged to participate in their care and support as much as they could.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.