The Fieldings

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have choice and control and make decisions about how their support was provided. They were encouraged and helped by staff to do as much as they could for themselves, to maintain their independence. People were supported to understand their rights and how the service would make sure these were respected. People’s friends and families were free to visit them with no restrictions. People were encouraged to take part in a wide range of activities both at the service and in the community which helped support their independence, health and well-being.

This service scored 55 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were supported to have choice and control over their own care. One person told us, “I can choose what to do every day. Today I am going to the pub with support from staff.”

Staff had clear guidance on how to support people to be as independent as possible. People were supported to understand their rights by using different ways to communicate. One person required support from a staff member at all times. There was clear guidance on the person’s preferred routines. The guidance also promoted the person’s independence as much as possible. Staff understood people’s ability to make choices and told us they would always encourage people to make their own choices. Staff spoke with us about treating people with dignity and respect and had completed training in dignity and respect.

The registered manager explained that they had supported people to become independent enough to leave the care home. There was no one at this point in their care at the time of the assessment, so we were unable to assess this during our visit. However, we could see that areas like the laundry room were accessible if people would like to develop this skill.

People could easily access their friends and family. There were no restrictions on people having visitors to the care home. People could access activities within the care home and go out to the local community as they wished. There were regular meetings for people and staff to feedback. For example, staff had fed back that people would like more choice of food at breakfast. This change had then been arranged. There was a clear policy on people’s sexual health rights. Staff knew how to support people to maintain both sexual and non-sexual relationships. A staff member told us, “The residents rights and wishes are central to all decision-making.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.