14 December 2022
During an inspection looking at part of the service
Northants Community Care Ltd is a domiciliary care agency providing personal care to people with health and social care needs in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 13 people received personal care support.
People’s experience of using this service and what we found
The provider’s systems and processes did not always effectively monitor the quality of the service provided. Audits undertaken to monitor the quality of care provided were not always in place to identify issues needing improvement, such as the reliability of the service.
Systems and processes were in place to support people’s safety. People were supported by staff who had undergone a safe recruitment process. People and family members spoke of the friendliness and caring attitude of staff and management.
There were sufficient staff to meet people’s needs. People told us they felt safe and staff ensured they were safeguarded from harm. Staff followed the provider’s policy and procedure for infection prevention and control.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were supported through ongoing monitoring and good communication, which ensured information was shared in a timely manner to support in the delivery of personal care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 5 December 2014 and this is the 5th inspection.
The last rating for this service was Good, published on 4 June 2019.
Why we inspected
The inspection was prompted by concerns we received that safe care was not being provided to a person. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Northants Community Care Ltd on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.