Archived: Connect Physical Health Centres Limited

We viewed care and treatment records for three people. We found that care needs were assessed, planned and delivered in a way which met people's individual needs. We found that people had knowledge of, and had consented to, their treatment plans. People told us, "Everything was clearly explained" and "Open and sharing and I felt very involved."

We found there were appropriate arrangements in place to ensure that people received their medication in a safe and suitable manner.

We found that staff were trained and supported in their roles. People told us, "Professional and courteous at all times."

People's personal records were accurate, fit for purpose and held securely. Other records were kept in an appropriate form.

We spoke with seven people to find out their opinions of the treatment they had received. We spoke with a hospital consultant orthopaedic surgeon, together with the patient and liaison manager at NHS North of Tyne. People were complementary about the service they had received. Comments included, 'It was absolutely fantastic.'

We found that people who used the service were given appropriate information and support regarding their care and treatment.

We concluded that people's needs were assessed and care and treatment was planned and delivered in line with their individual treatment plan.

We concluded that people who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The majority of staff who worked for Connect Physical Health Ltd were physiotherapists. Two consultants were also employed. GP's with a special interest in musculoskeletal medicine worked on a sessional basis. We found there were effective recruitment and selection processes in place.

We found that people's complaints were fully investigated and resolved, where possible, to their satisfaction.