• Doctor
  • Independent doctor

Archived: King's Cross Also known as London Travel Clinic Limited

Overall: Good read more about inspection ratings

MWB Business Centre, 344-354 Grays Inn Road, London, WC1X 8BP (020) 8261 7552

Provided and run by:
London Travel Clinic Limited

Latest inspection summary

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Background to this inspection

Updated 25 November 2019

King’s Cross is a vaccination service located in central London and operated by London Travel Clinic Limited. The King’s Cross location is one of five clinics operated by London Travel Clinic Limited within central London. The service at King’s Cross is provided out of a single consultation room, located on the ground floor, in a mixed-use building at MWB Business Centre 344-354 Gray’s Inn Road, London, WC1X 8BP. The service is open every Monday, Wednesday and Friday between 8.30am and 8pm.

The service is registered with the CQC to provide treatment of disease, disorder or injury. The service is run by qualified nursing staff that are all registered with the appropriate professional body. The service is available for both children and adults and provides travel health advice, is a designated yellow fever vaccination centre and provides the following vaccinations: Cholera, Diphtheria, Hepatitis A, Hepatitis B, Japanese encephalitis, Malaria, Meningococcal meningitis, Polio, Rabies, Tick-borne encephalitis, Tetanus, Yellow fever, Typhoid, Chicken pox, HPV, Influenza, Measles, Mumps, Rubella, and Whooping cough. Prices for consultations and all associated costs are clearly listed on the services’ website:

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Overall inspection

Good

Updated 25 November 2019

As part of our inspection programme we carried out an announced comprehensive inspection at King’s Cross on 26 September 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Our key findings were :

  • Staff involved patients with their procedures and treated them with kindness, dignity and respect.
  • Patients found it easy to get an appointment at a time that was convenient to them.
  • There was a focus on continuous learning and improvement.
  • Policies and procedures were service specific, reviewed regularly and accessible to staff.
  • Staff were offered support and appropriate training for their roles.
  • The service had systems in place to ensure risks to the premises were well managed including fire safety and infection prevention and control.

There was an area where the provider could make improvement and should:

  • Consider making information about the complaints process available on the website.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care