We carried out a review of the data available to us about The Caring Company Rutland Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Caring Company Rutland Ltd, you can give feedback on this service.
The Caring Company Rutland Ltd is a care agency providing personal care to 22 people at the time of the inspection. They provide care for adults of all ages some of whom may be living with dementia, a physical disability or a sensory impairment.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us the staff were kind and caring. There was enough staff to care for people and ensure people received care from a small group of staff who knew them and their needs well. Rotas were set to allow staff plenty of time to travel between visits and to meet people’s needs in a calm unhurried manner.
Staff received training and support which enabled them to provide safe care for people. This included training for administering medicines and keeping people safe from the risk of infection. People told us staff worked in accordance with their training. Staff had also received training in identifying and reporting abuse and were clear on how to raise concerns.
Risks to people had been identified and care was planned to keep people safe. People had been involved in planning their care. People’s care needs were accurately recorded in their care plan. People’s ability to communicate with staff was recorded along with any adjustments they needed to ensure they were able to access information as independently as possible.
People’s ability to make decisions were recorded. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had effective systems in place to monitor the quality of care provided and to drive improvements in care. Learning from accidents, incidents and complaints was identified and shared with staff to prevent any reoccurrence.
The registered manager had developed a culture which put people’s needs at the centre of the service, while also supporting staff to provide a good quality of care. People’s views of the service were collected and used along with the views of staff to drive improvements in care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 26 November 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
The Caring Company is a home care agency and provides support and care for people who live in their own homes.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People who used the service were consistently safe. They were supported and cared for by staff that had been appropriately recruited. The registered manager had followed recruitment procedures that ensured only staff that were suitable to work at the service were employed. Staff understood their responsibilities for protecting people from abuse and avoidable harm.
People’s care plans contained risk assessments that related to daily activities associated with their personal care routines. The risk assessments provided information for care staff that enabled them to support people safely without restricting their independence.
Enough suitably skilled and knowledgeable staff worked at the service to meet the needs of the people using the service. The staffing numbers were allocated following the completion of a full risk assessment. Staff were knowledgeable about people’s needs and ensured that people were supported by care workers with the appropriate skills and knowledge. Staff had been trained to handle medicines in a safe way. Staff reminded and supported people to take their medicines at the correct time.
Care workers spoke positively about the training they received. They told us their training provided more than adequate information that supported them in their role. People who used the service told us told us that they felt staff were well trained and knowledgeable. The provider had a staff training plan set out on the computer with reminders for any refresher training that was needed. People using the service and their relatives spoke highly of the service and the effectiveness of staff. Staff were supported through supervision and appraisal that allowed discussions about personal development as well as any issues that related to people’s support.
The registered manager understood their responsibilities under the Mental Capacity Act (MCA) 2015. Staff had awareness of the MCA and understood they could provide care and support only if a person consented to it and if the proper safeguards were put in place to protect their rights.
Staff understood the importance of people having regular meals and sufficient amounts to drink. Where any problems had occurred that concerned a person’s health, such as having swallowing difficulties, the person’s GP was informed so that any referral for additional support was provided.
The registered manager ensured that care staff were matched with the person who received support to ensure there was a degree of understanding between both. This meant that staff also had a natural empathy for the needs of people’s needs.
People using the service said they were involved in making decisions about their care and support. They had received the information they needed about the service and felt that they were treated with dignity and respect.
The provider had effective arrangements in place for monitoring the quality of the service was provided. These arrangements included feedback from various sources and any suggestions were considered and acted on if needed.