9 June 2022
During an inspection looking at part of the service
Sylviancare Reading & Wokingham is a domicillary care agency providing personal care to people. The service provides support to younger adults or older people who may also have a sensory impairment, physical disability, learning disability, dementia or a mental health condition. At the time of our inspection there were 86 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Medicines were managed safely and risk assessments were completed for each person to ensure that they were provided with safe care by staff. The provider recruited staff in accordance with regulations and ensured only staff suitable to support people living in their own home were appointed.
Care plans were person centred and included the input of the relevant person. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager and staff had an open and transparent way of working to ensure the safety of the people using the service. The registered manager was able to demonstrate that quality assurance systems ensured the quality of the service was maintained. Staff knew people they supported well and cared about their wellbeing. The provider was able to demonstrate their compliance with legal obligations and any learning from incidents or accidents was undertaken effectively.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 4 February 2021). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
At our last inspection we recommended the provider considers documenting actions taken as a result of reviews and investigations in order to continue to improve the service. At this inspection, we found the provider had acted on the recommendation and improvements had been made.
Why we inspected
We carried out an announced focused inspection of this service on 15 January 2021. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve good governance, fit and proper persons employed and notification of incidents.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Sylviancare Reading & Wokingham on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.