22 June 2023
During an inspection looking at part of the service
Top UK Care Ltd is a domiciliary care agency, providing personal care to people in their own homes. At the time of our inspection there were 5 people were using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found.
Details of how to reduce risks to people's safety were included in people's care plans. Care plans reflected people’s individual needs. Enough staff were employed to meet people's needs. People and relatives said safe care was provided, with people protected against abuse, neglect and discrimination.
Staff had received training on how to keep people safe and were able to explain how these actions would be put into practice.
Effective quality assurance systems were in place to ensure people were provided with a quality service. A person using the service and relatives were satisfied with the management of the agency. They said they always received a polite and reassuring response to their queries, and any needed action had been taken.
A person using the service and relatives were very satisfied with the personal care that staff provided. They said they were treated with respect and dignity and staff had a caring and friendly approach to them.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This is the fourth inspection for the service.
The last rating for this service was requires improvement (published 16 May 2023).
Why we inspected
We undertook this targeted inspection to check whether the Warning Notices we served in relation to Regulation 18 and Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 had been met on concerns we had about the ability of staff to provide safe care and the lack of management oversight of risk.
The overall rating for the service has not changed following this targeted inspection and remains requires improvement. We use targeted inspections to follow up on Warning Notices or to check concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.