Updated 19 June 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
One inspector carried out this inspection.
Service and service type:
Primrose House is a care home for up to six people who require personal care.
People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. At the time of inspection there were 5 people living at the home.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was unannounced.
Inspection activity started on 13 May 2019. We visited the office on 13 May 2019 to see the manager, people and staff, and to see care records, on 14 May we reviewed the providers policies and procedures, and other documents related to the running of the service. Following the inspection, we sought feedback from relatives and professionals through phone calls and emails.
What we did:
Before the inspection we looked at information we held about the service:
We require providers to send us key information about their service, what they do well, and improvements they plan to make. We call this the Provider Information Return (PIR). This information helps support our inspections.
The law requires providers to notify us of certain events that happen during the running of a service. We reviewed notifications received since the last inspection.
We reviewed the previous inspection report.
During the inspection:
We spoke with three family members and one professional.
We spoke with the registered manager, one senior care worker and two staff members.
We looked at the care records of three people.
We looked at four staff records, including training and recruitment records.
We looked at other records to do with the management of the service.