16 October 2013
During a routine inspection
We spoke with four people who used the service during our inspection. They all told us they were satisfied with the treatment they received at St Andrews Dental Practice. They confirmed that that they were given good information about planned treatments so they could make the right decision for them on how to proceed. One person told us, 'They have been very patient with me. I cannot fault the treatment. Overall I would give it 10 out 10.'
We saw that people were treated in a clean and tidy environment. People that we spoke with told us that they found the surgery clean.
People were cared for by staff who were supported to deliver treatment safely and to an appropriate standard.
We found that there was an effective complaints system available.