People expressed their views and were involved in making decisions about their care and treatment. We spoke to three patients during our visit. Everyone we spoke to was satisfied with their care and made comments such as 'everything is fine' and 'I have recommended them to my family and now my children and grandchildren all attend''We were told that the practice was a Foundation Trainer Practice, which meant that it accepted dentists who have just completed training and who are mentored by a more experienced clinician. Practices that provide mentoring in this way are required to demonstrate that they have achieved suitable standards.
There were not effective systems in place to reduce the risk and spread of infection.
We were shown how each individual member had a training record showing what areas had been covered. The training record included the policies of the practice and when each team member had read and signed these. Records were kept securely and could be located promptly when needed. Staff records and other records relevant to the management of the services were accurate and fit for purpose.