20 May 2019
During a routine inspection
Why we inspected: This was a scheduled inspection based on the previous rating.
People’s experience of using this service:
People continued to tell us they felt safe and well supported. Staff had a good understanding of how they protected people from harm and recognised different types of abuse and how to report it. Potential risks to people had been identified and people had been involved with decisions in how to reduce the risk of harm. There were enough staff on shifts to keep people safe and meet their needs. People’s medicines were managed and stored in a safe way. Safe practice was carried out to reduce the risk of infection.
People’s care continued to be assessed and reviewed with the person involved throughout. People were supported to have a healthy balanced diet and were given food they enjoyed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff worked with external healthcare professionals and followed their guidance and advice about how to support people following best practice.
Staff treated people as individuals and respected the choices they made. People’s care was delivered in line with their preferences, with any changes in care being communicated clearly to the staff team. Staff supported people with their end of life care. People had access to information about how to raise a complaint.
The registered manager and management team were approachable and effective. The checks the registered manager made to ensure the service was meeting people’s needs focused upon people’s views and experiences.
Rating at last inspection: At the last inspection in November 2016 the service was rated Good.
Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.