When we visited the service we looked round the practice, spoke with the dentist, the nurse on duty and the practice manager. We looked at records related to the running of the practice. We spoke with seven people who used the service, some in the waiting room and some by telephone.People told us they found this to be a very friendly and helpful service. People told us they could get appointments quickly if they needed one and that they were not kept waiting. People said the dentist explained what needed to be done and what choices were available. They said they had also been advised about how to look after their teeth.
People told us this practice had been 'brilliant with small children' and they were good at encouraging children to look after their teeth.
We found there were systems in place to make sure the surgery was hygienic and safe and that the quality of the service was maintained.
Staff had been trained in child protection so that they could be alert to signs of abuse or neglect and would know what action was needed. There were not yet systems in place for the protection of vulnerable adults or for identifying and getting support for people who were unable to make decisions in their own best interests.