20 June 2013
During a routine inspection
We viewed four treatment plans. We found that treatments were explained and that the costs were made clear. People said that appointments could be made easily and that staff were very professional.
People we spoke with confirmed that information about their treatment and the available options had been given to them. Comments included 'I am provided with the necessary information to make an informed decision. They talk me through everything and advise what is happening'.
We found that there was a safeguarding policy in place. The policy provided the procedures involved in raising concerns about the possible abuse of children and vulnerable adults
We saw that the practice was clean and well organised and that staff had a good understanding of infection control procedures. We found that there were arrangements in place to ensure that equipment was kept clean and ready for use.
There were arrangements for monitoring the quality of the service and people who used the practice were encouraged to provide feedback about the care and treatment they received. This meant that the provider actively encouraged feedback and used it to influence the way care was provided.