26 February 2013
During a routine inspection
Treatments records were electronic and we sampled five patient records. We saw that patients completed a health declaration prior to any consultation with the dentist and before commencing any treatment.
The practice has five practicing dentists, one oral surgeon, five qualified and three trainee dental nurses, working within the service alongside the practice manager.
The practice offers a full range of treatments. The practice was primarily for NHS patients but offers private consultation and treatment.
Patients told us; "I have always had a fear of dentists since a child until I came here. They put me at ease and explain everything they are going to do I then sign confirming my consent to the treatment'. 'Things are fully explained with different options given', 'I'm very pleased with the service I get here'.
We observed staff treating people in a respectful and dignified manner.
Staff told us; 'This is a lovely place to work, everyone is so friendly', 'I really love it here, the varied nature of the job".