Updated 24 February 2023
We carried out this announced comprehensive inspection on 7 February2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.
We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.
The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.
To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
- The dental clinic appeared clean and well-maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with medical emergencies and appropriate medicines and life-saving equipment were available.
- The practice had systems to manage risks for patients, staff, equipment and the premises.
- Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
- Clinical staff provided patients’ care and treatment in line with current guidelines.
- Staff provided preventive care and supported patients to ensure better oral health.
- There was effective leadership and a culture of continuous improvement.
- Staff felt involved, supported and worked as a team.
- Staff and patients were asked for feedback about the services provided.
- Complaints were dealt with positively and efficiently.
Background
Cromwell Place Dental Practice provides NHS and private dental care and treatment for adults and children. In addition to general dentistry, the practice also offers dental implants.
The practice has made reasonable adjustments to support patients with access requirements including lift access and ground floor treatment rooms.
The dental team includes 7 dentists, 6 dental nurses, and administrative and reception staff. The practice has 5 treatment rooms.
The practice shares its premises with a GP surgery. The GP surgery is responsible for the management of fire risk for the site.
During the inspection we spoke with 4 dentists, 2 dental nurses, and the receptionist. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open Mondays to Fridays from 8.45am to 5pm.