During a check to make sure that the improvements required had been made
We found, from documentary evidence supplied, that the service had carried out staff training that ensured people were cared for by suitably qualified and knowledgeable staff.
We found, from documentary evidence supplied, that the service had carried out staff training that ensured people were cared for by suitably qualified and knowledgeable staff.
One person said, 'The orthodontist asked me questions about my medical health at each visit. He wanted to know if there were any changes to my health'. People said a range of treatment was discussed with them, but they made the choice of treatment they wanted.
We found people were involved in making decisions about their care, treatment and support. People were cared for in a clean well maintained environment and were protected from abuse. They had their comments listened to and acted on effectively. The registered person had not taken reasonable steps to identify the possibility of abuse and prevent it before it occurred.