10 September 2012
During a routine inspection
We also spoke with two people who used the service on the day of our visit and three people by telephone following our visit. We did this so we could gain their experiences of the service they received.
People we spoke with said they were happy with the service they received. They told us that the staff were caring and considered their anxieties and how to reduce any stress. They said they felt involved in making decisions about the dental care they received and were given the information they needed about this and the costs involved.
People said they knew how to make a complaint, but had never had cause to do so. We saw there were leaflets available in the reception area which gave people information on how to make a complaint. One person commented, 'I'd speak up if I was unhappy about my treatment, but it is a first class service as far as I am concerned.'
There was a range of information available to people attending the practice about the services provided and the costs. Useful information on maintaining good dental health and general wellbeing was available within the waiting area.
People we spoke with said everything always looked clean and they were satisfied with the standards of cleanliness. One person said, 'The whole area is always spotlessly clean.'