20 March 2012
During a routine inspection
As part of our visit, we spoke with eight people who were registered with the practice. We also spoke with two of the dentists and some of the other staff about working at the practice.
People that used the practice told us that they were happy with the quality of treatment received. They felt they were given enough information about their treatment options and were able to ask all the questions they wanted to. Their comments included:
'Very good practice.'
'Good at explaining things to the children.'
'Pleased with service, very efficient.'
People who were very nervous about going to the dentist told us that the staff were friendly and patient with them. Staff reassured them throughout their treatment, putting them at ease.
People told us that the practice was clean and tidy and that they had no concerns about hygiene.