The Care Quality Commission
  • Dentist
  • Dentist

Archived: MSC Selly Oak Practice

476-478 Bristol Road, Selly Oak, Birmingham, West Midlands, B29 6BD (0121) 472 8844

Provided and run by:
Dr. Gregory Fickert

All Inspections

6, 10 December 2012

During an inspection in response to concerns

We carried out this visit because we received information from two anonymous sources alleging that the floor in one of the rooms and the dental instruments were not clean. We found that the floor in one room had breaks in it which made it difficult to clean properly. Staff told us that the floor had recently been torn to provide access for electrical work. We visited the surgery three days later and found that the flooring had been replaced.

People's needs were assessed. Care and treatment were planned and delivered in line with people's individual plans. We spoke with five people about the treatment they received. They told us they were happy with the treatment they received and that all staff were friendly and professional. One person told us, 'You would never meet a more decent or nicer person than my dentist'. Another said, 'They make you more than welcome'.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People were protected from the risk of infection because appropriate guidance had been followed.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. Staff told us that they received appropriate supervision and opportunities for ongoing training.

The provider had a system to regularly assess and monitor the quality of service that people receive.