19 December 2013
During a routine inspection
They told us that the dentists had explained what treatments were available and that they had therefore made informed decisions about the treatment they chose to receive. Patients told us that they had been given information about fees for treatments before treatment had begun.
Patients told us, "I have been coming here for about 15 years. The service is excellent, I have never had a reason to complain. I recall I was on holiday in Lanzarote returning the next day and needed an urgent appointment they saw me very soon after returning home, as I said excellent service."
Another patient said, " Absolutely fantastic, always put you at ease, no problems getting appointments. The practice always tells you the costs of treatment, I would recommend them to anyone."
We found that West Road Dental Practice was fully compliant with all regulations we examined against.