Archived: The Dental Clinic

People told us they were 'very satisfied' with the service they received. People told us they were consulted and had been 'involved' in making decisions about their dental treatment. People told us their dentist had 'fully explained' their particular treatments and given them 'choices' about this.

We observed that staff treated people with courtesy and consideration to ensure their wishes and feelings were respected. We found that clinical assessments of people were carried out as part of their consultation and dental health planning. We also saw that relevant associated risks to them had been assessed to ensure they were kept safe from potential harm. We saw that people had signed to indicate their understanding and agreement to their particular treatment and that consent for this was obtained.

We found that the premises were clean, tidy and that risks of potential infection were being safely managed.

We saw that systems for auditing the quality of the service were in place and that surveys were used to obtain feedback from people to help the provider to develop the service.