The Care Quality Commission
  • Dentist
  • Dentist

Archived: Horton Practice Limited

165 Ruxley Lane, Ewell, Epsom, Surrey, KT19 9EX (020) 8391 9222

Provided and run by:
Horton Practice Limited

Important: The provider of this service changed. See new profile

All Inspections

14 August 2013

During a routine inspection

We carried out an inspection at Horton Dental to look at the care and treatment provided to patients who used the service. During the visit we interviewed four patients and observed two treatment sessions. We spoke with three staff who worked at the practice and reviewed ten patient's records.

The patients we spoke with were very satisfied with the service. They described the practice as "Couldn't have found a better dentist" and the staff as "A really, really nice bunch." They told us staff ensured they had given their consent to care and treatment in advance. Patients were aware of their treatment plans and had been given options about the treatment they could have. We were told staff 'Do things the right way.'

People told us that the premises were always clean and that staff were seen to wear gloves when they carried out procedures. Comments on cleanliness from patients included "Always so clean here."

People told us they would know who to make a complaint to if they had one, though none of the people we spoke with had any complaints.