Iceni House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The feedback we received from relatives and staff indicated that there was a positive culture within the service. Staff told us that they cared about people and well being staff provided a range of activities across the week to help keep people engaged. The registered manager was proactive in monitoring the service to help ensure people received good care and concerns about the service were addressed. We found however the deployment of staff meant some people were not engaged during the day and people’s distress reactions not fully understood due to time limitations on staff. This meant people did not always receive timely care which enhanced their wellbeing. This was not due to uncaring staff rather constraints of time and staff not all pulling together or escalating concerns. Our observations indicated that some people needed more care and support and where this had been declined this needed to be carefully documented and escalated so the risks of declined care was clearly known and explored to see if further strategies could be developed. Activity levels fluctuate according to people’s ability and wish to engage and without volunteers or good community engagement it was difficult to see how peoples social needs were being met fully.

This service scored 50 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

In peoples experience staff were kind and caring although staff said they could be rushed. This was illustrated by the care we observed with people not being up in a timely way and not looking well groomed. Staff got to know people and tried to meet their individuals needs. Staff were able to tell us about people's preferences.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.