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Guardian Homecare (Basildon)

Overall: Good read more about inspection ratings

1st Floor, Pembroke House, 11 Northlands Pavement, Pitsea, Basildon, Essex, SS13 3DU (01268) 585820

Provided and run by:
Guardian Homecare UK Ltd

Important: This service was previously registered at a different address - see old profile

Report from 16 April 2024 assessment

Ratings

  • Overall

    Good

  • Safe

    Good

  • Effective

    Good

  • Caring

    Good

  • Responsive

    Good

  • Well-led

    Good

Our view of the service

Guardian Home Care is a domiciliary care agency, at the time of our assessment they were supporting approximately 122 people with a regulated activity of personal care. The assessment took place from the 25 April to 13 May 2024. The assessment was completed to follow up on the last inspection to see if improvements had been made. We found improvements had been made to the management of medicines and governance arrangements and the service was no longer in breach of the regulations.

People's experience of this service

People and relatives felt supported by the service and were satisfied with the care they received. They had consistent staff who they were familiar with and who knew their needs and respected their preferences. They felt listened to when voicing their views and any concerns were picked up and dealt with by the management team.