Elm Villa Dental Practice

Updated 24 May 2024

We carried out this on-site announced assessment on 6 August 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Elm Villa Dental Practice is in Newcastle Under Lyme, Staffordshire and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 5 dentists, 3 qualified dental nurses, 3 trainee dental nurses, 1 dental hygienist, 1 practice manager, 2 receptionists and 1 business manager. The practice had 4 treatment rooms. During the assessment we spoke with 1 dentist, 1 qualified dental nurse, 1 receptionist, the practice manager and the business manager.

Updated 24 May 2024

Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. Their responses and additional patient feedback we reviewed provided a positive view of the dental team and care provided by the practice. During our assessment, we saw feedback from 12 patients. They provided a positive view of the dental team and care provided by the practice. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.