14 March 2012
During a routine inspection
This was reinforced by positive comments received and also evident from direct observation of effective interaction and of individuals being supported in a professional, sensitive and respectful manner:
'They couldn't have been more helpful and understanding'.
People told us that they were given sufficient information about their treatment options and the relevant fees and were able to ask any questions or raise any issues or concerns that they might have:
'Everything has been explained to me. She (the Treatment Coordinator) took her time and went through exactly what the Orthodontist would be doing. She was very thorough and seemed to answer my questions before I'd asked them'.