Absolute Dental

The practice provided people with sufficient information to enable them to make informed choices about their treatment. People who used the service were treated with respect.

We spoke with three people who used the service during our inspection and observed one person's treatment. People told us that they felt they received safe and effective care. Comments included, 'It's very good care. They (practice staff) are polite and I think they are very caring'. One person said, "I have been coming here years and they know me well. I am very, very happy here".

We found that people's care and treatment was personalised. We saw that people were involved in their treatment and that their choices were respected. Individual needs were responded to, such as the need for home visits by dentists.

People told us they felt safe at the surgery and we found the practice had effective systems to identify and protect people from abuse.

We found that Absolute Dental had effective infection control processes which were understood and implemented by staff. Dental staff were well supported in their roles and had received up to date training to maintain and develop their skills.

Absolute Dental had an effective system to regularly assess and monitor the quality of service that people received. People who used the service had an opportunity to provide feedback and influence the service.