- Dentist
QAD GB Limited - Hemel Hempstead
Report from 7 May 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 9 July 2024. We found the practice had met regulations. The practice had systems to manage risks, and the recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. QAD GB Limited-Hemel Hempstead is in Hemel Hempstead, Hertfordshire and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included the principal dentist and 4 associate dentists, 3 dental nurses, 2 trainee dental nurses, 2 dental hygienists and an administrator. The lead dental nurse also fulfilled the role of practice manager. The practice had 3 treatment rooms. During the assessment we spoke with the principal dentist, 3 dental nurses and 1 hygienist.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. Between 24 June and 8 July 2024, we received feedback from 25 patients. All feedback was positive. Comments included, “Very thorough and clear with what they are going to do. Check in every step of the way. Very professional and efficient. Excellent at putting people at ease...”, “Amazing dentist always so friendly and great service....” On the day of inspection, we received feedback from 10 patients. Their responses provided a positive view of the dental team and care provided by the practice. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.