27 November 2013
During a routine inspection
People were complimentary about the appointment system, competence and professionalism of staff and the level of information provided when they had attended the practice. Comments included, 'The receptionist staff are very friendly and helpful', 'when I needed an emergency appointment I was seen on the same day' and 'don't know if they have a complaint procedure, never really thought about it as I've never had to complain'.
The provider sought consent for treatment and patient's records were up-to-date and securely stored. People told us that they were advised on the course of treatment by their dentist before consenting to treatment.
The premises were clean and well organised and staff routinely followed infection control procedures when carrying out treatments.
Staff received training to keep their knowledge and skills up-to-date.
People had opportunities to contribute their views about the quality of the service.
The provider had systems for monitoring the quality of services provided and had a complaints procedure. People told us they felt they would be listened to if they raised a concern or had a complaint about the services provided.