16 May 2013
During a routine inspection
We found that care and treatment was planned and delivered in a way that ensured people's safety and welfare. When we spoke with people they confirmed that they had been able to make decisions around the treatment they received.
The practice was observed to be clean and in good condition. Staff were wearing appropriate personal protective equipment (PPE) and clean uniforms. When we spoke with people using the service one comment included, 'everything is clean'.
We asked people for their views about the staff and their skills. People were positive about the staff's abilities. One comment included, 'they are friendly'. We spoke with staff about their responsibilities and how they were supported to undertake their roles. All of the staff told us that they felt supported in their roles.
We found that the practice had an effective system to regularly assess and monitor the quality of service that people received.