17 December 2012
During a routine inspection
We spoke with five patients who attended the practice. Patients told us they were very happy with the treatment and service they received. One patient said " I would highly recommend it '.
People told us that their views and experiences were taken into account in the way the service was provided and delivered in relation to their care. They stated that their privacy, dignity and independence were respected.
We sat with three patients whilst they received their treatment. The dentists were very thorough, explaining possible complications and options. The dentists and dental nurses were also reassuring, providing comfort to anxious patients. One person said 'My dentist is lovely, she understands about my problem and is always friendly'.
The surgery was well maintained, clean and hygienic.
Staff were well qualified and systems were in place to ensure staff kept their knowledge up to date. This included safeguarding and child protection training.
We looked at feedback comments received from people. These showed high satisfaction with the service. One person wrote 'Top Marks!'