5 December 2013
During a routine inspection
The patients we spoke with told us that their treatment had been discussed and that they were able to make an informed decision about their treatment. One patient told us: 'The dentist always explains the treatment and gives me choices. I sign my treatment plan.'
All of the patients we spoke with had high regard for the quality of care and kindness displayed by the staff. One patient told us: 'I like the way in which I am treated here. I am comfortable because the staff are able to speak to me in my own language.' Another patient told us: 'The staff treat me very nicely. The service is very good and the location is excellent. I am very happy with the dentist.'
Staff were observed wearing uniforms and other appropriate personal protective equipment. None of the patients we spoke with had any concerns about the cleanliness of the practice.
We saw that all dental treatment was provided by a qualified dentist and the dental nurses who were registered with the General Dental Council (GDC), the professional regulator of dental practitioners.
We also saw that a range of audits, risk assessments and checks were carried out to ensure systems and practices were working effectively.