7 November 2013
During an inspection looking at part of the service
During our visit on 7 November 2013 we saw that 100 patients had been asked for their feedback through a satisfaction questionnaire. We saw that 99% of the patients who had responded were satisfied with the service they were receiving. Comments included 'excellent service' and 'brilliant, attentive and professional as always'. We saw that where one patient had made a negative comment staff had responded appropriately.
We saw that the practice had implemented a system of audit to monitor the quality of the service that patients were receiving. We saw that learning had been identified from the audits and the practice planned to continue with a range of audits to improve the service. We found that the provider had undertaken an infection control audit to identify, assess and manage risks relating to infection control. We saw that action had been taken to improve infection control procedures.