Nuffield Health Tunbridge Wells Fitness and Wellbeing Centre

Updated 2 May 2018

The registered provider is Nuffield Health and it provides services from

Nuffield Health Tunbridge Wells Fitness and Wellbeing Centre at:

Knightspark Leisure Park

Knights Way,

Tunbridge Wells,

Kent.

TN2 3UW.

Services are provided from this location only.

Nuffield Health Tunbridge Wells Fitness and Wellbeing Centre provides private GP services, physiotherapy services and a range of well-being assessments and screening tests.

The health centre is open from Monday to Friday, 8am to 5pm.

The inspection, which took place on 13 March, was led by a CQC inspection assisted by a GP specialist advisor.

We asked the provider to supply us with information about its staff, services and governance before the inspection. We gathered patients’ views about the clinic through Care Quality Commission comment cards, sent to the clinic two weeks before the inspection.

We spoke with the provider, managers and with staff at the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 2 May 2018

We carried out an announced comprehensive inspection on 13 March 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Nuffield Health Tunbridge Wells Fitness and Wellbeing Centre provides private GP services, a range of well-being screening tests and physiotherapy services.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At the Nuffield Health Tunbridge Wells Fitness and Wellbeing Centre services are provided to patients under arrangements made by their employer, a government department and/or an insurance company with whom the servicer user holds a policy (other than a standard health insurance policy. These types of arrangements are exempt by law from CQC regulation. Therefore, at this location, we were only able to inspect the services which are not arranged for patients by their employers, a government department and/or an insurance company with whom the patient holds a policy.

The service has a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Eight patients provided feedback about the service on the Care Quality Commission comments cards, all the comments were positive.

Our key findings were:

• The care provided was safe. There was a culture of placing safety at the core of activity. Systems to support safety within the building were effective and well embedded.
• There was a strong emphasis on holistic care particularly in respect of patients’ rehabilitation though physiotherapy linked to exercise regimes in the provider’s gym.
• There was information for patients on how to approach their treatment and treatment plans were collaborative.
• Feedback from patients was uniformly positive.
• There was a very clear pricing structure to help patients understand the total cost of the options available.