The Care Quality Commission
  • Dentist
  • Dentist

Briercliffe Road Dental Practice Limited

84 Briercliffe Road, Burnley, Lancashire, BB10 1UX (01282) 415104

Provided and run by:
Briercliffe Road Dental Practice Limited

All Inspections

26 June 2023

During a routine inspection

We carried out this announced comprehensive inspection on 26 June 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had robust information governance arrangements.

Background

Briercliffe Road Dental Practice is near Burnley and provides private dental care for adults and NHS dental care for children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice and local transport links are nearby.

The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 1 dentist, 3 dental nurses, 1 dental therapist, 1 receptionist and a practice manager. The practice has 2 treatment rooms.

During the inspection we spoke with the dentist (the owner), 3 dental nurses and the practice manager. We looked at practice policies, procedures, and other records to assess how the service is managed.

The practice is open:

Monday to Thursday from 8.30am to 5.30pm and Friday from 8.30am to 2pm.

31/03/2016

During a routine inspection

We carried out an announced comprehensive inspection on 31 March 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant. regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

The practice provides a range of private and child NHS dental services for patients in and around the Burnley area.

The dental practice is based on the ground and first floors of a converted building. There is a comfortable waiting room, and reception area, two treatment rooms, decontamination room, staff room/kitchen and office area.

The practice had a single handed dentist supported by a business manager, practice manager, senior dental nurse, dental nurse,  trainee dental nurse,  dental hygienist/therapist and receptionist.

The practice is open Monday –Thursday 8:40 am to 5.00pm and Friday 8:40am to 2pm.

The business manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Before the inspection we sent Care Quality Commission comment cards to the practice for patients to complete to tell us about their experience of the practice. We received feedback from 32 patients who all gave positive comments about the care and treatment they received at the practice. In addition we spoke with six patients on the day of our inspection. Feedback from patients was positive about the care they received from the practice.

Our key findings were:

  • The practice had systems to assess and manage risks to patients, including infection prevention and control and health and safety.
  • Premises were well maintained and a tour of the building confirmed that good cleaning and infection control systems were in place.
  • There was appropriate equipment and access to emergency drugs to enable the practice to respond to medical emergencies. This included an automated external defibrillator. Staff had been trained to manage medical emergencies.
  • There were sufficient numbers of suitably qualified staff to meet the needs of patients.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • Information about how to complain was available and easy to understand.
  • The dental practice had effective clinical governance and risk management structures in place.
  • There were systems to monitor and continually improve the quality of the service; including through a programme of clinical and non-clinical audits.

15 March 2012

During a routine inspection

People that used the practice told us that they were happy with the service provided. They felt they were given enough information about their treatment options and the relevant fees and were able to ask all the questions they wanted to. Comments included, "I am very happy with the service", "I am treated like royalty" and "It has been a good experience; I have never been treated as well".

People found the staff to be 'friendly', 'helpful', 'polite' and 'attentive'. They said they 'felt safe', were treated with respect and their privacy was maintained. They said the practice was 'clean' and 'bright'.