Archived: Three C's Support - 71-73 Dunton Road

Updated 5 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

This consisted of one inspector and one Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses a residential care service.

Service and service type

Three C's Support - 71-73 Dunton Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection visit was unannounced. The inspection activity started and ended on 28 June 2019. We visited the location on 28 June 2019 to see the people using the service, staff, the registered manager and to review care records, policies and procedures. The registered manager was not available during the inspection.

What we did

Before the inspection, we looked at information we held about the service including notifications sent to us. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with five people who used the service. We spoke with the project leader and two care workers. We looked at three care records and medicine administration records for all people living at the service and other documents relating to the management of the service. General observation of the service and the interactions between people and staff were completed. After the inspection we received staff records for two members of staff.

After the inspection

We received feedback from a health and social care professionals we contacted.

Updated 5 October 2019

About the service

Three C's Support - 71-73 Dunton Road is a care home providing personal care for up to seven people with mental health needs.

People's experience of using this service

People had risks related to their health and wellbeing assessed with a management plan put in place. However we found some risk assessments were not always updated in line with the service’s requirements.

Staff understood the types of abuse and how to report an allegation of abuse appropriately.

People had an assessment of their needs before living at the service. They contributed their views about how they wanted their care delivered. People had their medicines as required and medicine management records were accurately completed. People were supported to have maximum choice and control of their lives and office based staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People commented that staff were kind, caring and approachable. Arrangements were in place so people received the care and support at the end of life.

Meals were provided that met people’s nutritional needs and preferences.

There was a complaints system in place if people were unhappy about an aspect of their care.

Rating at last inspection

The last rating for this service was good (Report published: 20 January 2017). The service remains rated good. We have made a recommendation about taking action to ensure people's care records are updated and reviewed according to the provider's requirements.

Why we inspected

This was a planned scheduled inspection.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.