25 March 2013
During a routine inspection
In the waiting room we saw an award and certificate which the practice had won in the Dartford and Gravesham Business Awards 2012, 'Best Business' category. We were told that a rigorous process had been undertaken to determine the winner.
People were given all the information they needed to make an informed decision about their treatment, and were asked to sign their consent to such treatment.
Staff at the practice, were given regular training and were given a professional appraisal of their work every year.
A complaints/comments system was in place that encouraged patient feedback as this was considered important for improving the service. Complaints were handled professionally.
People were positive about the treatment received at Parrock Street Dental practice. People's comments included 'Although I'm a private patient, my partner is NHS and gets exactly the same service as me', 'I love it here and wouldn't have treatment anywhere else', 'When my husband had an emergency, he was seen at the drop of a hat', 'Really helpful, very clean and I have a relationship with my dentist where he's like a friend to me' and 'Staff are very friendly, keen to help and supportive'.